Last Updated: 28 November 2024
1. Introduction
At Splash Renewable Limited (“Splash,” “we,” “our,” or “us”), safeguarding your personal data is of utmost importance. This Privacy Policy outlines how we collect, process, store, and protect your information when you access and use the Splash app, website, and associated services (collectively, the “Platform”).
Our practices comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By utilising our Platform, you acknowledge and agree to the data practices described herein.
2. Information We Collect
We collect and process personal information to provide, enhance, and secure our services. The categories of data collected include:
2.1 Personal Data:
Contact information: Name, email address, phone number, and payment details.
Vehicle details: Make, model, and other information necessary for charger compatibility (Drivers).
2.2 EV Charger Data (Hosts):
Charger details: Model, make, and specifications.
Location and availability: Geographical and operational details about the charger.
2.3 Platform Usage Data:
Technical data: Device identifiers, IP address, and browser type.
Location data: Real-time geolocation to identify charger availability near you.
2.4 Interaction Data:
Communication logs: Messages exchanged between Drivers and Hosts through the Platform.
User-generated content: Ratings, reviews, and feedback.
3. How We Use Your Information
We use your data strictly for the following purposes:
Facilitating transactions between Drivers and Hosts.
Enhancing the Platform’s functionality and user experience.
Verifying user identities and maintaining account security.
Complying with our legal and regulatory obligations.
Where required, we obtain your explicit consent before processing sensitive personal data.
4. Data Sharing and Disclosure
We may share your information under the following circumstances:
With service providers: Payment processors and technology partners.
With other users: To enable seamless bookings and interactions between Drivers and Hosts.
For legal purposes: In compliance with applicable laws, regulations, or legal processes.
Splash does not sell personal data to third parties.
5. Data Retention and Security
Your data is stored only for as long as necessary to fulfil its intended purpose, or as required by law. We employ industry-standard encryption, access controls, and other robust measures to protect your information against unauthorised access, loss, or misuse.
6. Your Rights Under UK GDPR
As a data subject, you have the following rights:
Access: Request copies of the data we hold about you.
Correction: Rectify inaccurate or incomplete data.
Erasure: Request deletion of your data where applicable.
Restriction: Limit the processing of your personal data in specific circumstances.
Objection: Object to data processing based on legitimate interests.
To exercise these rights, contact us at info@splashrenewable.co.uk.
7. Cookies and Tracking Technologies
The Platform uses cookies and similar technologies to enhance user experience, analyse usage patterns, and deliver personalised content. You can manage cookie preferences through your device settings.
8. Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via the Platform or email, with continued use indicating your acceptance of the updated policy.
9. Contact Us
For enquiries about this Privacy Policy or your data rights, contact:
Email: support@splashrenewable.co.uk
Phone: +44 204 538 7763
Address: 63-66 Hatton Garden, 5th Floor, Suite 23, London, EC1N 8LE